There has been some movement on the chat front. We’re working toward a compromise on staffing models that allows everyone to feel comfortable…and still allows me to do an assessment after the first two quarters and adjust staffing as needed based on transaction data.

The key to compromise turned out to be the phone. I just got to a point where I couldn’t understand the intention behind all of the email I was receiving—so I just started calling folks and hashing things out.

I don’t think things will be perfect, they never are, but at least we can start making forward-going movements again.