I just watched a patron get suckered by one of our frequent flyers. He’s a nice guy, but I’ve seen him do the “woe is me, I have no printer credits” performance many times. The well-meaning student logged into her student account to help the other guy print (100 pages no less, which I know will have wiped out the student’s entire term allowance for printing).
The other guy is not a student, and uses the library every day on a 1-hour guest account, which doesn’t come with free printing privileges (community patrons can purchase their own print credits with a debit card, I believe).
The question is, is it my job to get involved? On the one hand I sort of resent the part where the student attempted to swoop in and save him because the mean librarian wouldn’t print 100 pages for him (hey I’m human, whatevs). I feel like they are her printing credits to do with as she sees fit. I also wonder, is it a breach of dude’s privacy to tell this woman “that’s nice of you honey, but he does this to a new person every day and you’re perpetuating his belief in the success of this method”?
Ultimately, I have bigger fish to fry, but it’s something I was wondering about…then a nosy student came along and literally started reading this blog post over my shoulder. Don’t blog at the refdesk, there’s a lesson learned. (:
shin·y (shī'nē)
adj.
shin·i·er, shin·i·est
jenjen
January 26th, 2010 at 5:51 pm
Wasn’t it a violation of dude’s privacy for the student to be listening in on your interaction with dude?
Kevin Moore
January 26th, 2010 at 8:05 pm
If the student were a minor, I’d intervene. But our students are big boys and girls. Now is the time to start learning lessons about the limits of gullibility and charity. Sometimes you have to learn them the hard way. Goodness knows I did.
alan cordle
January 27th, 2010 at 3:05 pm
does this post have anything to do with paper towels?
shinylib
January 28th, 2010 at 2:13 pm
Good point, actually.