how do you keep track of tacit knowledge and collaborative stuff?
I’m part of a two-librarian team tasked with research solutions for what we’re calling a knowledge bank or internal repository.
What kind of solutions do you implement at your library for this? We’re currently using a shared network drive but it has many problems and doesn’t meet our needs. Shared files are constantly deleted or misplaced (inadvertently) by users. The network isn’t accessible from off-campus. People can’t really share narrative, short of creating a word document and putting some thoughts in it and hoping people intuit from the file name why it might be useful.
Tools already under consideration (or nixed from our list): Drupal, WordPress, various wiki products, NING, CONTENTdm. What am I missing?
Full disclosure: I just want it to be Drupal, but due diligence means I gotta consider some alternatives. (:
depending on how far you want to go – products like clearspace (“SBS 4.0″) http://www.jivesoftware.com/products/employee-community try to go about creating a social network for work.