shinylib

Wow. I am beyond excited. I just logged in to the admin account and reviewed our first day of chat transcripts.
We had 5 interactions, of which 3 were actual attempts to chat with us. One was someone testing and the last was a porn spam. Given that it’s the first day of summer term I [...]

There has been some movement on the chat front. We’re working toward a compromise on staffing models that allows everyone to feel comfortable…and still allows me to do an assessment after the first two quarters and adjust staffing as needed based on transaction data.
The key to compromise turned out to be the phone. I just [...]

Lemme preface this post by saying I dig and respect my colleagues. I’m about to go on a major rant, but please don’t think I don’t value my coworkers. I am frustrated and emotional and they’re just feeling a bit more like co-irkers than coworkers at the moment. It will pass. If any of my [...]